Uh Clem's Admin World

So I downloaded the latest DWA 8.0.2 hotfix last week (Hotfix 229.051) to fix some problem I was having.  After applying the hotfix you could run a spell check and it would result in the message "No spelling errors found"......ALL the time, regardless of how many spelling errors there were!  Oops!

The fixpack I received contained 3 dictionary files to be replaced (us.dic, uk.dic, wpdic.dic).   After opening a PMR the tech suggested I revert these 3 files back to the original files.  After doing so the spell check started working again.

So if you plan to apply the DWA Hotfix 229.051 make sure you test the spell check.  Your users may end up with "perfect spelling"!

By the way,  my original problem wasn't fixed with the hotfix.

Many times debugging problems with a Blackberry leads back to the Service Books (SB's).  Sometimes you are told (by tech support) to delete a service book, then undelete it.  Sometimes you can clear a problem by resending the service books from the BES server.  However this only sends a subset of the service books listed.

Another little known function on the Blackberry will pull down a new set of service books from the service provider.  It is accomplished by performing  Options - Advanced Options - Host Routing Table - menu key - Register Now.

Between resending the SB's from the BES and pulling down new SB's from the service provider you think you could clear any problems.   But no, sometimes even this doesn't work.  Another, painful option is to first delete all the service books, one at a time, then pull down both sets of SB's again.  Since this is such a pain I'm sure most of us just revert to wiping the darned thing and re-activating it.  Yep, me too.

Anyone have any other tips or tricks regarding Blackberry service books?

I'm in the middle of testing server based archiving in 8.0.2.   I configured the policy to archive docs in the mail file not modified in 180 days.  When the overnight "compact -A" program ran for a few pilot users it also archived their DWA contacts that have not been modified in 180 days, which was most of them.   Once their Notes client replicated it wiped out the same contacts in the personal address book.  Additionally it deleted those contacts on their Blackberry!  Yikes!

IBM says this is not suppose to happen.  They know about this bug and it has been SPR'd (PBAO7NKL2X).  However they couldn't tell me when it might be fixed.  If this affects you too (or might), please open a PMR and have it added to the SPR so it will rise in the priorities.